Bath Street Health and Wellbeing Centre
Complete Parking Solution
Location
Bath Street Health & Wellbeing Centre,
Legh Street, Warrington, WA1 1UG
Purpose of Study
This case study outlines the tailored parking solutions implemented by Intelli-Park at Bath Street Health & Wellbeing Centre to address challenges with unauthorised parking. The solutions improved patient and staff access, reduced parking-related complaints, and smoother daily operations.
About Bath Street
The Bath Street Health & Wellbeing Centre faced significant parking challenges due to its proximity to the shopping centre and high street. Despite having two designated car parks - one with 40 bays for patients and another for staff - non-visitors frequently used the spaces, causing patients and staff to struggle with parking. This led to delays, missed appointments, staff punctuality issues, heightened patient anxiety, and numerous complaints, disrupting the centre’s ability to deliver accessible care.
Outcomes
Increased parking availability
Patients and staff found it easier to access spaces, significantly improving punctuality and attendance. Reduced complaints: Parking-related issues dropped sharply within three months, easing tensions and creating a more favourable environment for the community.
Simplified management
The iPermit system saved time and resources, eliminating the need for
physical permits or manual checks. Improved patient experience: Patients appreciated the flexibility and simplicity of the new system, which required minimal effort unless additional parking time was needed.
Site Signage
UKPC-branded signs have been strategically placed throughout the Bath Street Health & Wellbeing Centre site, including at key entry and exit points, to maximise visibility and ensure clear communication of parking regulations.
This placement helps raise awareness among all users, reinforcing the importance of adhering to the parking rules and making it easier for patients and staff to navigate the parking system effectively.
Implementation
The Intelli-Park team began with a detailed consultation, working closely with the centre’s stakeholders to understand their challenges and expectations. After multiple site visits, a clear plan was developed, focusing on simplicity and effectiveness.
During implementation
Signage was installed to inform users of the new parking regulations. Staff were trained to manage the iPermit system with ease. A dedicated account manager was assigned to provide ongoing support,
ensuring the system ran smoothly and any concerns were promptly addressed.
The installation process was completed efficiently, with minimal disruption to the centre’s operations.
Solutions
ANPR with iPermit for staff
Staff were required to register their vehicles via Intelli-Park's iPermit system. This paperless solution automatically authorised their vehicles, eliminating the need for physical permits. The system also provided seamless integration with back-office operations to ensure smooth management.
Maximum Stay ANPR for patients
For patient parking, a maximum stay period was introduced, monitored by automatic number plate recognition (ANPR). Patients requiring additional time beyond the standard limit could extend their stay by providing their vehicle registration and reception, ensuring flexibility without compromising space turnover.
Clear segregation of car parks
Separate car parks for staff and patients reduced confusion and ensured equitable access for both groups
Monitoring and enforcement
Unauthorised vehicles were identified using ANPR technology, with support from Intelli-Park's enforcement team. This ensured consistent and fair application of the rules across both car parks.
Conclusion
The tailored parking solutions provided by Intelli-Park have helped Bath Street Health & Wellbeing Centre achieved its goals of reducing unauthorised parking and improving access for genuine users. The system’s success has been underpinned by Intelli-Park’s collaborative approach, seamless implementation, and ongoing support.
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