Frequently Asked Questions

Intelli-Park provides integrated parking management solutions that help you enforce rules fairly, reduce misuse and improve the experience for genuine users. We combine ANPR cameras, parking wardens, permits, payments, EV Charging and insights to keep your car parks compliant, accessible and commercially effective.

To get started, simply contact our team and tell us a little about your site. We will review your layout, challenges and goals, then recommend a tailored mix of solutions. Once you are happy with the proposal, we agree terms and schedule installation.

Our solutions are suitable for a wide range of locations, including retail parks, shopping centres, office buildings, residential developments, healthcare sites, hotels, leisure venues, universities and mixed use estates. Whether you manage a single car park or a large portfolio, we can tailor an approach to your needs.

Yes. Intelli-Park manages and supports sites across the UK, working with both individual landowners and national operators. If you have multiple locations, we can provide consistent rules, reporting and support across your estate.

We use a combination of technology and people to manage your car park. Tools such as ANPR cameras, View360, eCam, digital permits, iPark registration and parking wardens monitor who parks, where and for how long. These are linked to clearly displayed rules so misuse can be detected and enforced fairly, while genuine users enjoy simple, predictable parking.

Yes. Our solutions can usually integrate with existing equipment such as payment machines, barriers, third party parking apps and back office systems. During your site review we will confirm what can be reused and how best to connect everything into a single, manageable setup.

We integrate with leading driver payment apps such as RingGo, YourParkingSpace and JustPark so drivers can pay in familiar ways. For site owners and managers, our tools such as iHub, iPermit and iTicket are accessed through secure online portals that work on desktop, tablet and mobile.

Yes. Our iHub platform, included as part of our managed solutions, provides detailed reporting and analytics on parking usage, visits, dwell times, PCNs, payments and permit activity. This gives you clear visibility of performance at site and estate level so you can make informed decisions.

Intelli-Park adheres to all relevant privacy laws and regulations, including UK GDPR. Any personal data collected, such as vehicle registration numbers, is stored securely and used only for parking management purposes in line with our Privacy Policy. We also hold ISO certifications including ISO 27001 for information security, alongside ISO 9001 and ISO 14001.

Yes. Parking rules are agreed with you and tailored to your site. You can set time limits, grace periods, restricted zones, permit types and exemptions for different user groups. If your needs change, we can update the rules and signage accordingly.

Yes. We design and supply all required signage so your terms are clear and compliant. This includes entry signage, bay and zone signs, and information on payment methods and enforcement. Good signage is essential for fair, enforceable parking rules.

Our systems automatically detect potential contraventions such as overstays or unauthorised parking. These are then checked by our team to confirm a breach of the published terms. Where appropriate, we issue a Parking Charge Notice (PCN) and manage the process in line with industry standards so enforcement remains consistent and fair.

Yes. We manage the full PCN and payment process on your behalf, from issuing notices to handling payments and administration. Our solutions also integrate with digital payment options so drivers can pay quickly and easily for their stay.

Our dedicated enforcement brand UKPC, manages queries and appeals. We follow industry codes of practice and provide a clear appeals process. Site owners can request cancellations in agreed scenarios, and your account manager can support you with any specific cases.

Yes. You remain in control of your parking rules. If you wish to cancel a PCN, you can contact your dedicated account manager with a brief explanation and they will arrange this, subject to any agreed contractual or regulatory requirements.

When a motorist enters your car park, they are entering private land and must follow the clearly displayed terms and conditions. If those terms are fair and properly signposted, PCNs issued for breaches of the rules are legally enforceable under contract law.

For many sites there are no upfront installation costs. We typically recover our investment from PCN revenue, which is shared with you, or through agreed commercial models linked to paid parking and EV Charging. Exact costs depend on your site and chosen solutions, which we will explain clearly before you commit.

We offer flexible contract terms depending on your site type, solution mix and commercial model. Your account manager will talk you through the options, including funded arrangements where installation is covered by revenue share.

Timescales depend on site complexity and the solutions you choose, but most sites go live within a few weeks after survey and agreement of terms. We plan installation around your operating hours to minimise disruption and will keep you updated at each stage.

If there is an issue with your system, our technical and account management teams will investigate and resolve it as quickly as possible. We provide ongoing support and proactive monitoring to keep your parking operation running smoothly.

Yes. Solutions such as eCam, View360 and parking patrols are designed to protect EV chargers, disabled bays, loading areas, ambulance routes and other priority zones. Misuse is detected and enforced according to the rules we agree with you, helping keep key spaces available for those who need them.

Our aim is to support, not harm your relationships. We focus on clear signage, fair rules, reasonable grace periods and a transparent appeals process. This helps prevent disputes and keeps spaces available for genuine users. Your account manager can also help tailor the approach and communication for your specific audience.

Most of our tools are designed to work in combination. For example, ANPR can manage entry and exit while View360 and eCam monitor priority zones, with parking wardens handling complex situations on the ground. iHub then brings the data together so you can see performance in one place.

If you have a question that is not covered here, please get in touch using the form below and our team will be happy to help.