Are FM teams leaving value in their car parks?

Parking is often judged by whether it runs without problems. Vehicles arrive and leave, spaces are managed and complaints are resolved. But how much value is parking actually delivering to the wider estate, and how much more could it contribute?”

For facilities teams under pressure to control costs and demonstrate performance, that question matters.

In a recent interview with FM Director, Kulvir Kang, Intelli-Park’s Group Product Director, explored how parking intelligence can influence estate performance, improve customer experience and uncover commercial opportunities.

What happens beyond the entrance and exit?

Visitor patterns, occupancy and dwell time are just the tip of the iceberg. In-depth insights can inform decisions about access, customer experience and future investment.

Their value lies in helping FM teams take action and demonstrate results. A monthly report offers little if it leaves recurring problems unexplained.

Changing behaviour, for positive change

Kulvir presents the idea that enforcement should be a last resort and often is a sign of an inadequate solution.

Understanding how people use a site, setting clear rules and making the right behaviours easier can help protect the spaces genuine users need.

"Parking shapes people’s experience from arrival to departure. Addressing misuse should support that experience, with interventions suited to the site and its users."

Technology should simplify decisions

Disconnected systems and suppliers can leave facilities teams piecing together reports and resolving inconsistencies. Kulvir believes that technology should reduce this burden, working quietly behind the scenes to provide useful insight without unnecessary administration or friction for drivers.

Transparency makes value visible

Clear reporting on income, occupancy, compliance and performance helps FM teams understand where value is being created, where opportunities are being missed and how to demonstrate results to landlords, clients and boards

For Kulvir, transparency underpins a lasting partnership. A parking provider should understand the estate’s long-term objectives and make its contribution visible.

Are you getting enough insight from your parking arrangements to know whether your estate is performing as well as it could?

Read the full interview with Kulvir Kang in FM Director.

Get in touch to discuss how your parking could deliver more value.